Brand new role as an Operations Product Manager for Claims & Reinsurance for a leading and well respected Lloyd’s syndicate. As Operation Product Manager you will establish yourself as the product expert and go-to person for understanding the various Claims and Reinsurance Products including but not limited to, applications, warehouses, methodologies, and reporting solutions.

Business Knowledge (must have):

• Lloyd’s Market, General Insurance or Broking Experience
• Core concepts of Insurance – Underwriting, Reinsurance, Finance, Compliance, Claims
• Background in Reinsurance or Claims Operations from either BAU or Project based activities

Responsibilities:

• Tackle operational issues, mitigate risks, and seek opportunities for process improvement or automation, while staying updated on technical and regulatory changes affecting both areas.
• Oversee the sequencing of operational and IT updates within these areas, ensuring project outcomes align with goals, and orchestrating both team’s engagement in business-wide operational change
• Continually monitor and update both Claims & Reinsurance business processes, ensuring they are evaluated regularly and adapted to reflect any changes as a result of I.T Initiatives
• Work closely with the Head of Portfolio Strategy to ensure any initiatives in these areas align to the company’s strategic objectives and the required prioritisation has been applied
• Help develop the newly created Product Management capability, with a focus on developing core competencies and cultivating a culture of ‘continuous improvement
• Undertake a continuous review of the existing products, identifying areas for improvement, and making recommendations to provide better outcomes for both the Claims and Reinsurance teams
• Assist in troubleshooting and investigating operational issues that arise within both teams, helping propose and work through potential solutions
• Proactively identify potential operational risks within both Claims and Reinsurance, ensuring all risks are monitored, actioned and if possible mitigated
• Work with both teams to analyse business processes and workflows identifying areas for improvement or automation
• Familiarise yourself with technical and regulatory changes to understand how they might impact the Claims and Reinsurance landscape
• Provide technical support to the business on behalf of both teams, including acting as a SME on projects, participating in workshops and contributing to project delivery as required
• Build strong working relationships with key stakeholders across the business including but not limited to Operations, I.T, Underwriting, Finance, Pricing and Actuarial
• Perform any required analysis to support and promote the funding of all discretionary initiatives on behalf of the Claims and Reinsurance teams
• Oversee and assist in the monitoring and achievement of any project benefits from both the Claims and Reinsurance teams, confirming their alignment with the initial business case objectives
• Facilitate the prioritisation of all operational and IT changes within the Claims and Reinsurance business areas, by co-ordinating both business teams across large-scale transformation projects, handling small change service requests, and contributing to the ongoing development of data warehouses
• Assist the Head of Portfolio Strategy with any ad-hoc requests when nee