London Insurance Market / Customer Engagement & Management / Delegated Authority
A Specialised InsurTech provider into the London Insurance Market and recruiting for an Account/Customer Success Manager to join their growing team. As a key member of the Client Success team, you will be responsible for nurturing long-term relationships with the business’ clients, ensuring they receive maximum value from their products and services. You will act as a strategic partner – driving engagement, identifying growth opportunities, and ensuring a seamless customer experience throughout the client lifecycle.
Hybrid role, paying £50,000 – £80,000 depending on experience, plus bonus & benefits.
Key Areas of Responsibility
- Customer Satisfaction & Advocacy: High levels of satisfaction and advocacy achieved, measured through NPS, surveys, and client feedback.
- Strategic Account Management: All assigned accounts have clear account plans, defined success metrics, and regular, structured reviews in place.
- Commercial Growth: Demonstrable growth achieved through renewals, upsells, and expansion of company products and services.
- Customer Retention: High retention rates across the assigned client portfolio, with minimal churn.
- Adoption & Engagement: Strong and consistent usage of company platforms post go-live, with measurable improvements driven through your engagement.
- Demo Excellence: Product demonstrations delivered confidently and strategically, tailored to audience needs and directly influencing renewal or upsell success.
- Internal Collaboration: Positive feedback from internal stakeholders on communication, follow-through, and customer insight sharing.
- CRM Discipline: Account and pipeline data accurately maintained in HubSpot, enabling transparent forecasting and reporting.
- Market Presence: Active contribution to User Groups, Special Interest Groups, and customer community initiatives, reinforcing the company’s reputation and thought leadership.